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The EU " eu call option base like at home " rules mean that when you use your mobile phone while travelling outside your home country in any EU country you don't eu call option base to pay any additional roaming charges. You benefit from these rules when calling to mobile and fixed phonessending text messages SMS and using data services while abroad. These rules also apply when receiving calls or texts while roaming even if the person you are calling is using a different service provider.
You pay exactly the same price for using these services when travelling in the EU as eu call option base would if you were at home. If you had a contract with a mobile operator which includes roaming services it automatically became "a roam like at home" contract. The default option for all new mobile contracts with roaming services is "roam like at home". Michael lives in Ireland and has a contract with a moble service provider which includes roaming. Thanks to the EU "roam like at home" rules Michael does not have to worry about paying a surcharge for any calls to EU numbers he makes or receives during a business trip to Spain.
Callers from Ireland eu call option base be charged the domestic rate for calling Michael. If he calls a local Spanish number, his family in Ireland, or another EU country, he will pay Irish internal domestic prices for these calls. It's not meant to be used for permanent roaming. Eu call option base long as you spend more time at home than abroad, or you use your mobile phone more at home than abroad, you can roam freely at domestic prices when travelling anywhere in the EU.
This is considered a "fair use of roaming services". If you use your eu call option base phone abroad permanently, your mobile operator may charge you for your roaming use. These charges are capped however see fair use policy below. When you cross a border within the EU, you will receive a text message from your mobile operator informing you that you are eu call option base and reminding you of its fair use policy. Mobile operators may apply what is known as a "fair use policy" to ensure that all roaming customers have access to and benefit from the "roam like at home" rules i.
Mobile operators may apply fair, reasonable and proportionate control mechanisms to avoid abusive use of these rules. When you roam like at home there are no volume restrictions for voice calls and SMSbut there are rules and limits for data usage at domestic price which are eu call option base by the type of contract you have.
This wholesale roaming price is the maximum your domestic operator has to pay a foreign operator when you use data roaming services. If you have a pre-paid card meaning that you pay in advance for using your mobile phone you eu call option base roam like at home.
You will get the same volume eu call option base roaming data that you have paid for in advance. You can of course top up your credit while roaming. This means that during her holiday in Spain Jana can have a volume of data equal to the value of the remaining credit on her pre-paid card. She will get at least 1. If you have a data allowance in your domestic bundle, this allowance is fully available when you "roam like at home", with no extra charge. This means that your domestic allowance is your limit when roaming.
The limit is calculated on the basis of the retail price of your domestic mobile bundle as eu call option base the case of unlimited data below. Your operator must inform you in advance about this limit and will have to alert you when you reach it. Be aware that you can continue data roaming but your operator will apply a surcharge. The data cap will decrease further after If you have a contract where you pay a fixed monthly fee and it includes bundled services with unlimited datayour mobile operator must provide you with a large volume of "roam like at home" data.
The exact amount will depend on the price you pay for your mobile bundle. Your operator must inform you of your roam like at home data allowance. Operators may also offer contracts without roaming services or specifically designed alternative roaming contracts with tariffs which fall outside the scope of the roam like at home rules for example if you roam outside the EU but these types of options must be specially chosen by the customer.
As mobile operators are free to offer cheaper rates, you should shop around to find the best value and offer to fit your specific needs. As part of their fair use policy, your operator can monitor and check your roaming use over a 4 eu call option base period. If, during this period, you have spent more time abroad than at home and your roaming usage exceeds your domestic usageeu call option base operator may contact you and ask you to clarify your situation.
You will have 14 days to do so. If you continue to spend more time abroad than you do at home and your roaming consumption continues to exceed your domestic usage your operator may start applying a surcharge to your roaming consumption. The surcharges excluding VAT are capped as follows:. The cap for data will progressively decrease on 1 January each year as from as follows: The cap after may be revised following a review of the wholesale roaming markets in If you work in one EU country and live in a different one, you can choose a mobile operator in either country and roam like at home with a SIM from eu call option base country where you live or from the country where you work.
The roam like at home fair use policy applies: You should be aware that the prices for these calls and sending SMS are not regulated and can be expensive. The cost of roaming particularly data roaming outside the EU can be expensiveso to avoid running up steep roaming bills check the cost for roaming outside the EU with your provider before travelling. When travelling by ship or plane in the EU you can roam like at home as long as you are connected to a terrestrial land-based mobile network.
If mobile services are provided via satellite systems, roam like at home no longer applies and you will be charged for non-regulated roaming services no price caps.
Your operator is required to comply with the relevant personal data protection rules and may only use your data which they already have for billing purposes to check and compare your roaming usage with your domestic consumption.
If you think your service provider has not respected your roam like at home rights and you have been charged for roaming services while eu call option base within the EU, contact your operator and use the complaint procedure in place to contest these extra charges. If you are not satisfied with the response you can contact the relevant national regulatory authorities in your country, usually your national telecoms regulator who will resolve your case. Sample story No extra charge for making or receiving calls while roaming Michael lives in Ireland and has a contract with a moble service provider which includes roaming.
Sample story Roaming with a pre-paid card: Thank you for taking part in our survey! Find what you wanted? Yes No What were you looking for? Need more information on rules in a specific country? Need support from assistance services? Questions about the EU? Visit the Europa website Ask Europe Direct 00 6 7 8 9 10